In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter — the RF Civil Code), this document constitutes an offer made by the Seller to an unlimited number of persons to conclude a distance retail sale and purchase agreement for goods (hereinafter — the Agreement).
The Buyer becomes acquainted with this offer by way of the current version being posted on this website.
Please read the text of this Offer carefully. If you do not agree with any of its provisions, you are advised to refrain from using the services offered by the Seller.

By agreeing to the terms of this Agreement and accepting them, the Buyer acknowledges that they have fully read this Agreement and understand its subject matter and conditions.

The Agreement is deemed concluded on the terms of this Offer from the moment the Seller receives a notice of the Buyer’s intention to use the Seller’s services to purchase Goods (Acceptance).

Full and unconditional acceptance of the terms of the Agreement is deemed to be the Buyer’s performance of the conclusive actions specified herein, namely: placing an order for Goods on the Website or through the Operator of the online store and, where the Buyer has chosen prepayment, paying for the order in accordance with clause 4.3 of the Agreement.

This Offer contains all terms of a retail sale and purchase agreement, which comply with:

• the Civil Code of the Russian Federation (Parts 1 and 2);
• the Law of the Russian Federation “On Protection of Consumer Rights” No. 2300-1 dated 07.02.1992;
• Federal Law “On Personal Data” No. 152-FZ dated 27.07.2006;
• Federal Law “On Information, Information Technologies and Information Protection” No. 149-FZ dated 27.07.2006;
• the Rules for Distance Selling of Goods approved by Resolution of the Government of the Russian Federation No. 612 dated 27.09.2007.

TERMS AND DEFINITIONS

• “Offer” — a public offer of the Seller addressed to any individual to conclude a sale and purchase agreement (hereinafter — the Agreement) on the terms set out in this Offer.
• “Acceptance” — full and unconditional acceptance of the Offer by performing the actions specified in the preamble hereto.
• “Sale and Purchase Agreement” — an agreement concluded between the Seller and the Buyer at the moment the Seller receives the Buyer’s Acceptance on the terms of this Offer.
• “Order” — the Buyer’s instruction to the Seller, placed on the Website or through the Operator (by phone or email), containing mutually agreed information on the quantitative and qualitative characteristics of the Goods, as well as the delivery address. Each Order is assigned a unique number by the Seller upon receipt.
• “Catalogue” — a section of the Website containing product images, descriptions of the Goods and their prices.
• “Buyer” — an individual intending to conclude, or having already concluded, a retail sale and purchase agreement with the Seller on the terms of this Offer.
• “Seller” — LLC “RID-Cosmetics”, which sells the Goods, information about which is posted on the Website.
• “Operator” — an employee of the Seller who provides the Buyer with information and consultation services regarding order placement, delivery, returns, and who receives Orders by telephone or incoming electronic messages addressed to the Seller.
• “Website” — the Seller’s website located at: rchcosmetics.com
• “Goods” — products, information about which is posted on the Seller’s Website and specified by the Buyer in the message of intent to purchase the goods, addressed to the Seller in the manner prescribed by this Offer.
• “Goods of proper quality” — goods fit for the purposes for which goods of that kind are normally used.

1. SUBJECT OF THE AGREEMENT
1.1. The Seller undertakes to transfer to the Buyer the Goods specified by the Buyer in the Order at the price indicated in the Seller’s Catalogue, and the Buyer undertakes, in accordance with this Offer, to accept the Goods and pay for them the monetary amount (purchase price).

2. ORDER PLACEMENT
2.1. Before placing an Order, the Buyer must review the range of Goods on the Website or obtain product advice from the Operator.
2.2. The Buyer places an Order on the Website by selecting the relevant Goods, clicking the “BUY” button and, if the Buyer chooses prepayment, paying for the Goods in accordance with clause 4.3 of the Agreement.
2.3. When placing an Order, the Buyer must provide the following information necessary for performance of the Agreement:

• Surname, first name;
• Delivery address;
• Email address;
• Contact telephone number.

2.4. The Buyer is responsible for the content and accuracy of the information provided when placing the Order. Failure to provide (or incomplete provision of) the information specified in clause 2.3 to the Seller results in the Order being deemed not properly placed.
2.5. The Buyer has the right to modify the Order by adding and/or removing selected Goods, or to cancel the Order at any time before it is confirmed by the Operator and transferred to the delivery service.

3. ORDER FULFILMENT TERMS
3.1. The period within which the Seller undertakes to fulfil the Order depends on the availability of the ordered items in stock, the time required for order processing, the remoteness of the delivery region and shall not exceed 7 (seven) business days. The Seller may fulfil the Order in a shorter period and must inform the Buyer by telephone or email. The Seller must also inform the Buyer if the delivery term may be extended due to circumstances beyond the Seller’s control (use of third-party resources, etc.). In certain cases the delivery term may be agreed individually with the Buyer, depending on the characteristics and quantity of the Goods, as well as special circumstances. The Buyer’s choice of delivery date when placing the Order does not constitute a binding obligation of the Seller to deliver on that date. The delivery date and time are determined by the Seller based on its capabilities. If certain items are not available in stock, the Seller may exclude them from the Order, notifying the Buyer by telephone or email of any changes in the names and/or quantity of the Goods.
3.2. The Order is deemed fulfilled at the moment the Goods are handed over to the Buyer.
3.3. If the Buyer provides inaccurate contact details, the Seller is not liable for improper performance of the Order (including situations in which the Seller is unable to notify the Buyer of changes to delivery terms or Order composition). If the Seller is unable to contact the Buyer for 3 (three) consecutive calendar days, the Order is deemed cancelled.

4. PRICE OF GOODS AND PAYMENT
4.1. Information on prices for each item is displayed on the Seller’s Website. Prices are indicated in Russian rubles; when discounts are applied, rounding to whole rubles is allowed.
4.2. Prices for any Goods shown on the Website may be changed by the Seller unilaterally. The price of Goods already ordered and paid for by the Buyer cannot be changed.
4.3. The procedures and conditions of payment are defined in the “Payment and Delivery” section of the Seller’s Website. The Buyer independently selects any of the payment methods offered by the Seller on the Website.
4.4. The Buyer may open the packaging only after full payment for the Goods. Use of the Goods before payment is not permitted.

5. DELIVERY OF GOODS
5.1. Delivery methods are listed in the “Payment and Delivery” section on the Seller’s Website. The Buyer may clarify approximate delivery terms with the Operator.
5.2. If it is impossible to contact the Buyer to arrange delivery due to reasons beyond the Seller’s control (e.g., errors in contact details), the Seller is not deemed to have violated this Agreement. If the Seller cannot contact the Buyer for 3 (three) consecutive calendar days, the Order is deemed cancelled.
5.3. Together with the Goods, all accessories and documentation shall be handed over to the Buyer.
5.4. Upon delivery, the Buyer must inspect the Goods and notify the Seller’s employee or other authorized person of any defects detectable by visual inspection. The Buyer’s fulfilment of the obligation to accept the Goods and the absence of visible defects is confirmed by the Buyer’s signature on the delivery document.
5.5. If the Goods are not delivered to the Buyer within 30 (thirty) calendar days from the date of Order confirmation by the Operator, the Buyer must notify the Seller in writing at: cosmetics@osetr.com. Failure to send such notice within 30 days deprives the Buyer of the right to refer to such violation in the future.
5.6. If delivery has been carried out within the agreed term but the Goods were not handed over to the Buyer due to the Buyer’s fault, subsequent delivery shall be made within new terms agreed with the Seller and subject to repeated payment of delivery costs by the Buyer. If the Goods are again not handed over due to the Buyer’s fault, the Order is deemed cancelled. In case of cancellation, funds received by the Seller towards payment for the Order are non-refundable.
5.7. Title and risk of accidental loss or damage to the Goods pass to the Buyer upon receipt of the Goods.
5.8. By choosing courier delivery, the Buyer automatically consents to receive SMS messages from courier companies related to the delivery of the Order.

6. RETURN OF GOODS
6.1. The Buyer may refuse the Goods at any time before fulfilment of the Order, as well as at the moment of delivery (inspection) before payment or signing the consignment note. Perfume and cosmetic products of proper quality are not subject to exchange or return in accordance with Government Resolution of the Russian Federation No. 2463 dated 31.12.2020.
6.2. If the Goods are delivered in breach of the terms of the Agreement regarding quantity, assortment, completeness, packaging and/or container, the Buyer must, no later than 1 (one) calendar day from receipt of the Goods, notify the Seller in writing at cosmetics@osetr.com, attaching photos of the Goods, packaging and documents confirming receipt. Failure to comply with this clause deprives the Buyer of the right to rely on such breaches in the future.
6.3. If the Buyer considers that Goods of inadequate quality were delivered, they must promptly notify the Seller by written claim describing the reasons why the Goods do not meet the declared quality. Until presentation of the Goods as defective, the Goods must be stored in conditions preventing their damage or spoilage, and the quantity in the packaging must not be reduced by more than 10% of the product. Failure to comply entitles the Seller to refuse the Buyer’s claim (exchange or refund).
6.4. The Buyer may request an expert examination of quality from Rospotrebnadzor (Russian consumer protection authority) to identify causes of defects and present the results to the Seller if the Goods are confirmed to be of inadequate quality.

7. PROTECTION OF BUYER’S PERSONAL DATA
7.1. When collecting, processing and storing the Buyer’s personal data, the Seller is guided by Federal Law “On Personal Data” No. 152-FZ dated 27.07.2006 and the Privacy Policy regarding users’ personal data of the Website.

8. LIABILITY
8.1. The Seller and the Buyer are liable for improper performance of their obligations in accordance with the legislation of the Russian Federation, subject to the limitations set out herein.
8.2. The Seller is liable for improper performance of its obligations only if the Buyer fully complies with this Agreement.
8.3. The Seller is not liable for any damage caused to the Buyer by any actions of third parties and other partners relating to the communication channels used by the Buyer, nor for any financial or other losses resulting from the use of poor-quality or unsecured communication channels.
8.4. The Seller is not liable for breach of this Agreement caused by force majeure circumstances, including actions of state authorities, fire, flood, earthquake and other natural disasters, power outages and/or failures in computer networks, strikes, civil unrest, road blockages or destruction, and any other circumstances beyond its control affecting performance.
8.5. The Buyer releases the Seller from liability for negative consequences or losses resulting from events and circumstances outside the Seller’s competence, as well as from actions (inaction) of third parties, including arising from inaccurate, insufficient or late information and documents provided by the Buyer, and from actions of banks, payment systems, mobile operators, etc. In such cases, liability lies with the relevant banks, payment systems, mobile operators, etc.
8.6. The Seller is not liable for any inaccuracies or errors arising when the Buyer uses the Seller’s Website.
8.7. The Seller is not liable for the content and accuracy of information provided by the Buyer during account registration and/or order placement.
8.8. The Buyer is responsible for all actions performed in their personal account. The Buyer must immediately notify the Seller via the feedback form on the Website or by phone of any unauthorized access to the personal account and/or any other security breach. The Seller is not liable for any damage, loss, use of bonuses or other benefits, or other harm caused to the Buyer as a result of unauthorized access to the personal account and personal information not due to the Seller’s fault.
8.9. The Seller is not liable for non-performance or improper performance of obligations due to actions/inaction of the Buyer beyond the Seller’s control, including as a result of erroneous actions/inaction of the Buyer.
8.10. The Seller is not liable for temporary malfunction of the payment processing system caused by force majeure or other reasons beyond the Seller’s control.
8.11. The Seller provides the Buyer with access to the Website, including price information and product descriptions, on an “as is” basis without any warranties. This means that the Seller:

• does not guarantee error-free operation of the Website;
• is not liable for speed and uninterrupted operation of the Website, its compatibility with the Buyer’s software and hardware;
• is not liable for any losses arising or possibly arising from the use of the Website;
• is not liable for any distortion or alteration of the Website content during use;
• is not liable for non-performance or improper performance of obligations due to failures in telecommunication and/or power networks, malicious software, or unfair actions of third parties aimed at unauthorized access to or disabling the Website;
• is not liable for any damage to the Buyer’s software and/or hardware resulting from use of the Website;
• does not guarantee access to the Website if the Buyer’s device does not support the format required to display the information.

8.12. The Seller is not liable for non-performance or improper performance of obligations due to the impossibility of contacting the Buyer at the provided phone number because of phone malfunction, lack of funds on the account, network failure, unavailability of the Buyer, etc.
8.13. The Buyer is solely responsible for any negative consequences caused by incompatibility or conflicts of the Website with other software installed on the same device.
8.14. The Seller is not responsible for timely familiarization of the Buyer with new versions of this Agreement and other information posted on the Website.
8.15. In case of the Buyer’s breach of this Agreement, the Seller may unilaterally terminate the Agreement and cancel the Buyer’s account without compensation of any losses.
8.16. The Seller reserves the right to cancel the Buyer’s Order and/or cancel the Buyer’s account in case of the Buyer’s use of obscene language when communicating with the Operator or other Seller’s representatives, rude or improper behaviour, or where the Buyer’s behaviour threatens the life, health, moral state, or property of the Seller’s representative.

9. DISPUTE RESOLUTION
9.1. All disputes and disagreements between the Seller and the Buyer shall be resolved by negotiations, including submission of a written claim via the Website at rchcosmetics.com/offer. The review period is 5 (five) business days.
9.2. If the parties fail to reach agreement through negotiations, disputes shall be submitted to a court at the Seller’s registered address.

10. TERM AND AMENDMENT OF THE OFFER
10.1. This Offer enters into force upon its posting on the Website at rchcosmetics.com/offer and remains valid until revoked by the Seller.
10.2. The Seller may at any time amend the terms of the Offer and/or revoke the Offer unilaterally without prior notice to the Buyer. Changes take effect from the moment the updated text is posted online at rchcosmetics.com/offer
10.3. Changes in prices of Goods in the Catalogue do not apply to Orders already placed and paid for by the Buyer.

11. SELLER DETAILS
LLC “RID-COSMETICS”
Registered address: 125212, RUSSIA, MOSCOW, MUNICIPAL DISTRICT GOLOVINSKY, KRONSTADTSKIY BLVD., BLD. 7A, STR. 1, PREMISES 1/3
Actual address: 129301, Moscow, Polkovaya St. 3, Bld. 1
INN (Taxpayer ID) 7716905099, KPP 774301001, OGRN 1187746293327
General Director: Maria Aleksandrovna Novikova
Tel.: +7 (495) 308-30-19
E-mail: cosmetics@osetr.com
Privacy Policy for Personal Data of Users of the Website rchcosmetics.com
LLC “RID-Cosmetics” (hereinafter — the Online Store) attaches great importance to maintaining the confidentiality of personal data of users of the website rchcosmetics.com (hereinafter — the Website) and takes all possible measures to protect, securely use and not disclose such data.
The Online Store collects, stores, processes and uses personal data in order to properly provide services to users of the Website in accordance with the terms of the Public Offer Agreement posted at: ​​rchcosmetics.com/offer

USE OF THE ONLINE STORE’S SERVICES CONSTITUTES THE USER’S UNCONDITIONAL CONSENT TO THIS POLICY AND TO THE TERMS OF PROCESSING THEIR PERSONAL DATA SPECIFIED HEREIN.

1. PERSONAL INFORMATION OF USERS COLLECTED AND PROCESSED BY THE ONLINE STORE
1.1. By registering on the Website and/or placing an order for products of the Online Store by phone, the User consents to the collection and processing of their personal data by the Online Store.
1.2. When registering on the Website, the User provides the following information:

• First name;
• Email address;
• Contact telephone number.

Additional information may be provided by the User at their own discretion.
1.3. When placing an Order, the User, in addition to the information specified in clause 1.2, provides:

• Surname;
• Delivery address.

1.4. The Online Store guarantees the confidentiality of financial data, as bank card details are transmitted only in encrypted form and are not stored on our web server. The personal information provided (name, bank card number) is not subject to disclosure and is used solely for the purposes of performing the Public Offer Agreement (including refunds).
1.5. The Online Store automatically collects certain non-identifying information about its users, such as: IP address of the computer, IP address of the Internet provider, date and time of access to the Website, the Internet address of the website from which the User was redirected, operating system, device used to view the Website, visited sections, pages and content viewed. This non-identifying information is used for administration of the Website and systems, as well as for improving the Website’s performance.
1.6. The Website uses cookies — technology by which information is stored on the User’s computer allowing the Website to recognize subsequent visits from that computer. Cookies are intended to enhance user convenience. Cookies do not contain personal data and are not transferred to third parties. The Website also uses the web-analytics system “Yandex.Metrika” to measure quantitative and qualitative indicators of Website traffic.
1.7. This Policy applies only to the Online Store’s Website.
1.8. As a general rule, the Online Store does not verify the accuracy of personal information provided by the User and does not assess their legal capacity. However, the Online Store proceeds on the assumption that the User provides accurate personal data and keeps it up to date.

2. PURPOSES OF COLLECTING AND PROCESSING USERS’ PERSONAL INFORMATION
2.1. The Online Store collects and stores only such personal data of Users as is necessary for proper provision of services under the Sale and Purchase Agreement based on the Offer.
2.2. The Online Store may use the User’s personal information for the following purposes:
2.2.1. Identification of the User within the framework of the Sale and Purchase Agreement based on the Offer;
2.2.2. Provision of services to the User under the Sale and Purchase Agreement based on the Offer;
2.2.3. Communication with the User, including processing Orders and sending notices related to the provision of services by the Company, including information on changes in assortment and prices.

3. CONDITIONS FOR COLLECTION AND PROCESSING OF USERS’ PERSONAL INFORMATION AND ITS TRANSFER TO THIRD PARTIES
3.1. The Online Store may process Users’ personal data only for the period of their registration on the Website.
3.2. The Online Store may transfer the User’s personal information to third parties to ensure fulfilment of its obligations under the Agreement (e.g. for delivery by third-party couriers), as well as in the following cases:
3.2.1. The User has given consent to such transfer;
3.2.2. The transfer is required by Russian or other applicable law under the established procedure;
3.2.3. To protect the rights and legitimate interests of the Online Store or third parties in cases where the User violates the terms of the Sale and Purchase Agreement based on the Offer.
3.3. Access to the User’s personal data is granted only to those employees of the Online Store who are directly involved in processing the User’s Orders. Such employees are bound by this Privacy Policy.
3.4. In processing personal data, the Online Store is guided by Federal Law of the Russian Federation “On Personal Data” No. 152-FZ dated 27.07.2006.

4. MODIFICATION OF PERSONAL INFORMATION BY USERS
4.1. The User may at any time change (update, supplement) the personal information they have provided, in whole or in part.
4.2. The User may also delete personal information provided within a specific account.
4.3. To change or delete personal data, the User must send a written request to the Online Store at: cosmetics@osetr.com.

5. MEASURES APPLIED TO PROTECT USERS’ PERSONAL INFORMATION
5.1. The Online Store takes necessary and sufficient organizational and technical measures to protect Users’ personal information from unlawful or accidental access, destruction, alteration, blocking, copying, distribution, and other unlawful actions by third parties.

6. STORAGE PERIOD OF USERS’ PERSONAL DATA
In accordance with paragraph 7 of Article 5 of Federal Law No. 152-FZ “On Personal Data”, personal data must be stored in a form that allows identification of the data subject no longer than required for the purposes of processing. Since one of the purposes of processing Users’ personal data is provision of services for an indefinite period (repeat Orders, etc.), Users’ personal data is stored by the Online Store for an indefinite term, provided that the User has not withdrawn consent to processing.

7. DESTRUCTION/DEPERSONALIZATION OF USERS’ PERSONAL DATA
7.1. The User has the right to request destruction or depersonalization of personal data previously transferred to the Online Store by sending a written request to: cosmetics@osetr.com.
7.2. Additional data provided to the Online Store may be deleted by the User independently via their personal account.
7.3. Destruction/depersonalization of personal data is not possible in the following cases:

• the Online Store is providing services to the User under an active Order;
• the period for submitting written motivated objections to the services provided by the Online Store has not expired.

8. AMENDMENT OF THE PRIVACY POLICY. APPLICABLE LAW
8.1. The Online Store may amend this Privacy Policy. The date of the latest update is indicated in the current version. The new version takes effect upon posting on the Website at: rchcosmetics.com/offer
8.2. This Policy and the relations between the Online Store and Users arising from its application are governed by the laws of the Russian Federation.

9. FEEDBACK. QUESTIONS AND SUGGESTIONS
9.1. All proposals or questions regarding this Policy should be directed to Customer Support at: cosmetics@osetr.com.